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Bubblehouse is the leading loyalty solution for brands and online stores.
Founded in 2019, Slumber is a leading health and wellness brand focused on premium, CBN-based sleep solutions. Their scientifically formulated cannabinoid products are designed to improve rest and recovery, helping thousands of customers prioritize better sleep. As a brand that values seamless customer experiences, Slumber recognized that fostering long-term loyalty required more than just high-quality products. It demanded a loyalty system that resonated with their subscription-first business model while delivering consistent value and ease for their customers.
Before partnering with Bubblehouse, Slumber relied on a rigid loyalty program powered by Rivo. While functional, the program felt disconnected from their preferred customer journey. Subscribers attempting to redeem points, especially for subscription purchases, encountered an unnecessarily complicated process. Redeeming rewards involved navigating to a dedicated loyalty page, copying discount codes, and manually applying them in their subscription management portal. This friction led to customer frustration and ultimately, underutilization of their loyalty program.
Worse still, the existing program lacked the tools to incentivize key customer behaviors like subscription adoption and repeat purchases. Without seamless integrations or personalized incentives, Slumber struggled to make loyalty a meaningful part of the customer experience.
Slumber partnered with Bubblehouse to overhaul its loyalty program into a cohesive, fully integrated system. The goal? Create a frictionless experience that drives customer engagement, incentivizes revenue-boosting behaviors, and scales with Slumber’s growing subscriber base.
Bubblehouse replaced the cumbersome redemption process with a points slider that allowed customers to redeem any amount of points directly at checkout. No more navigating to separate portals or copying codes, subscribers can now easily access the benefits of their loyalty.
Even more exciting was the integration with Skio subscriptions. With a simple one-click “Apply to Subscription” button, customers could now effortlessly apply their points to subscription orders within their subscription portal. This intuitive functionality not only simplified the experience but also encouraged repeat subscription purchases.
Bubblehouse transformed Slumber into an integrated seamless shopping experience, ensuring that every customer interaction with Slumber reinforced long-term loyalty. For Slumber this meant making their subscription experience even more meaningful with the introduction of new targeted Subscription Milestones for high-value actions:
What’s more, rather than treating loyalty as an add-on, Slumber utilized Bubblehouse’s radically flexible platform to enable a loyalty showcase within their subscriber portal allowing subscribers to:
Equipped with a slew of subscription data triggers and Bubblehouse’s flexible platform, Slumber is just getting started as they continue to interweave their loyalty system throughout their subscription experience–all while enjoying serious revenue imp
Within just four months of implementing Bubblehouse’s loyalty system, Slumber achieved:
Bubblehouse’s solution for Slumber went beyond surface-level fixes. By combining a flexible loyalty model with next-level integrations and intuitive customer experiences, Bubblehouse created a complete loyalty system that resonated with Slumber’s subscribers at every step. More than just points; Slumber’s loyalty system is about fostering lasting relationships built on convenience, value, and seamless engagement.
Bubblehouse enables brands like Slumber to go beyond basic loyalty programs, crafting tailored, scalable loyalty systems. Schedule a call today to learn how Bubblehouse can transform your retention strategy into a powerful loyalty system.
